SHIPPING & RETURNS

Shipping Policy

Currently, all of our deliveries are only available on a 3-5 day service, but we do aim to get them out the same day and minimise shipping time.

UK Delivery is free for orders over £20 and £1.99 for anything under £20.

International shipping is not currently available via our website. Please contact us by phone or email if you require shipping to another country.

WHERE SHOULD I HAVE MY ORDER DELIVERED? 

Depending on the size of the order, some deliveries require a signature or are too large for a letterbox, so we recommend that someone is available to receive the package.  You can have your order delivered to a work address or a neighbour if easier, simply add the "shipping/delivery" address during the checkout process. We cannot redirect a package to another address once it has left our premises, so please choose an appropriate one when you place your order.

We regret we do not ship to PO Box addresses.

WHAT ELSE SHOULD I KNOW?  

Should your order be returned to us due to a failed delivery, it will be subject to a redelivery fee.

Our carriers only class a UK package as lost after 15 days.

Orders will be processed and shipped once we receive credit card authorisation or cleared funds via our Paypal system.

We will e-mail you when we have received your order and when it has been dispatched. In addition, if you chose to “Create an Account” with us during the checkout process, you can track your order there too.

If your order has been sent via courier, you will receive a separate e-mail notification with the parcel details and how you can track your delivery.

HOW SOON WILL MY ORDER BE SHIPPED?

We aim to process and despatch orders for in-stock items within one business day of receipt of the order. Business days are Monday - Friday. We do not process orders on Saturdays, Sundays, and National Holidays. Approximately 98% of orders are processed and despatched the same working day!

Return & Exchange Policy

We offer a 30-DAY RETURNS & EXCHANGES policy. Please contact us by phone or email if you would like to return your purchase. You are responsible for the cost and safe return of the item.

DAMAGED & DEFECTIVE GOODS

Should you find a product to be defective or damaged, please call or email to explain the situation. If a damage or defect is agreed we will make arrangements to replace or refund the item.

RETURNS POLICY

We offer a no-quibble returns policy and have designed this policy to give you complete peace of mind. However, there are certain terms that you should be aware of before sending goods back to us.

All goods that are returned must be in their original state, unopened and unused. Unless you are returning them due to damage or defect.
You are responsible for all shipping and transportation charges relating to the return of non-faulty goods to us.
All goods returned to us should be adequately protected, preferably repackaged in the same packaging used for the original delivery, clearly labeled to our returns department.
Any returns lost in transit will not be covered without proof of posting.
All returns must be made within 30 days from receipt of your order.

Refunds for damaged and defective goods returned to us will be made via the same method used for the original purchase, including any postal charges you have incurred to return the item back to us

We, unfortunately, cannot accept returns made after 30 days. Unless you have a previously agreed returns extension (such as if you are away for an extended period). Note: Orders returned after 30 days may be returned to you at cost.

This does not affect your statutory rights.